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Why did you decide to start using Scratch?
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Scratch Usability Study
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Question 1
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Tell me about how you first started using Scratch.
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to mention responsesMake sure the participant covers how they found out about Scratch, why they decided to use it, and what their first impressions were.
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Scratch Usability Study
Scratch Usability Study
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Scratch Usability findings
May 8, 2026 · 47 interviews · 4 themes
Summary
Most participants use Scratch for personal task management — todos, quick capture, and lightweight project tracking. Across 47 interviews, three patterns stood out: users gravitate to Scratch for speed and simplicity over other tools like Notion or Obsidian, the open-source positioning matters (especially for technical buyers), and mobile parity is the single most cited gap.
Recommendations
- Lean into the “fast capture” positioning in homepage copy — it's the clearest differentiator from Notion and Obsidian and what participants reach for unprompted.
- Prioritize closing the mobile sync gap. It's the most cited friction among heavy users and a likely churn driver as note libraries grow past a few hundred entries.
- Surface the open-source / privacy-first story more prominently. Technical participants cited it as a deciding factor; non-technical participants didn't encounter it until well after signup.
- Ship lightweight todo-list templates. It's the dominant daily use case but currently requires participants to roll their own structure each morning.
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Miguel R.
Head of SDR, Brightline
How big is your sales team?20-50
What is your primary CRM?Salesforce
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Senior BDR, Northwind
How big is your sales team?101-500
What is your primary CRM?Salesforce
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